Shipping policy

Shipping and Payments

3.1. The Products are delivered to the shipping address indicated by the Customer in the Order by express courier.
3.2. Delivery time of the Products: 72 hours for Italy, 96 hours for Europe, 3 or more working days for countries outside Europe, after 24 / 48 hours from the date of receipt of the Order by Carmens. Times are indicative and not strictly binding for Carmens. In any case, delivery shall take place within thirty days from the date of conclusion of the Contract at the latest.
3.3. If the Products are not delivered within the agreed period or within thirty days, the Customer must ask Carmens to deliver within an additional period appropriate to the circumstances and is only entitled to terminate the Contract if the additional period so granted expires without the Products having been delivered to him.
3.4. In case of unavailability of one or more Products, occurred after the Order confirmation, Carmens will inform the Customer by e-mail, but will proceed to the shipment of the remaining Products ordered by the Customer. In this case, the Contract will remain valid only for the Products actually shipped and the Customer will not be entitled to refuse the partial delivery or the payment of the Products actually delivered, nor will he be entitled to obtain any compensation or indemnity, but only to receive the refund of the Price corresponding to the unavailable Product or Products, if already paid.

4.1. Prices are expressed in Euros (€) and include the current Value Added Tax (V.A.T.).
4.2. The resulting total price at the end of the Order is inclusive of shipping costs, but not of any additional customs duties and/or taxes on the sale, necessary to import the goods into foreign territory. Any additional charges for customs clearance operations shall be borne exclusively by the consignee of the shipment.
4.3. Payment of the price shall be made at the time the Order is placed, by credit card or PayPal.
4.4 For payment by credit card Carmens uses the SSL secure system: once the Order is confirmed, the credit card data will be transferred to the card manager, via SSL (Secure Socket Layer) encrypted secure connection, for authorization and charge. A safe and risk-free procedure that protects the Customer from any possible abuse; thanks to this system, Carmens does not display in any way the credit card number of its Customers. Carmens reserves the right to ask the Customer for additional information or to send copies of documents proving the ownership of the card used. In case the Customer does not provide such information Carmens reserves the right to not accept the Order.
4.5 Carmens accepts all major credit cards and prepaid cards registered to the PayPal circuit. The Customer's financial data will not be shared with Carmens but will be managed directly by PayPal. In case of Order cancellation (either by the Customer or by Carmens) the amount will be credited to the Customer's PayPal account. Carmens will not be responsible for delays or damages caused during the reimbursement process.
4.6. The invoicing request must be made at the same time as the Order. Once the Customer has reached the first checkout step, he/she will enter the correct data required for invoicing. The invoice will be sent in the package in which the product(s) purchased are placed.
Invoice requests made in the days following the Order acceptance date will not be accepted.