Frequently asked questions

Go to the log-in page: https://www.carmens.it/it_it/login
Click on "forgot your password", enter the email you used for the purchase.
We will send you a temporary password (which you can always change later) to the e-mail address you have just entered, allowing you to log in and access your newly created account.
In your reserved area you can click on the return form and proceed to the next steps:
call DHL and prepare the package according to the conditions you found on the card inside the package.

If you have forgotten your password, you can request a new one by clicking on the LOG IN area and simply entering your email address.

The delivery time of the Products: 72 hours for Italy, 96 hours for Europe, 3 or more working days for countries outside Europe, after 24 / 48 hours from the date of receipt of the Order by Carmens.

Carmens ships to all these countries:


Austria, Belgium, France, Germany, Greece, Luxembourg, Monaco, Netherlands, United Kingdom, Spain, Denmark, Finland, Germany, Greece, Ireland, Portugal, Sweden, Bulgaria, Cyprus, Croatia, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Hungary9€

United States, Canada37€

Bahrain, China, South Korea, United Arab Emirates, Japan, Russia,€ 48

Saudi Arabia, Qatar, Israel52

Carmens relies on the expertise of DHL for all its shipments.

Returns in Italy are free of charge.
If the return meets the required conformity conditions, we will proceed to refund the value of the purchased product using the same payment method as the purchase.

Before the expiry of the period of 14 days from the date of receipt of the order, you must fill in the "Return request" form in your reserved area (log-in)
The customer must return the product(s) in an intact state of preservation and with original labels not removed. The product(s) must be returned in its original packaging, complete in all its parts.

If the procedures and terms for exercising the right of withdrawal are not respected, as specified in this paragraph, the Consumer shall not be entitled to the reimbursement of the sums already paid to the Seller; however, he may re-obtain, at his own expense, the Products in the state in which they were returned to the Seller. Otherwise, the Seller shall be entitled to retain the Products, in addition to the amounts already paid for their purchase.