Refund policy

5.1. Pursuant to the provisions of articles 52 and following of the Consumer Code, the Customer, who is a consumer, has the right to withdraw from the Contract, without penalty and without the need to specify the reason, within and no later than fourteen days from receipt of the Products (or, in the case of multiple goods ordered in a single Order and delivered separately, from the day on which the Customer or a third party designated by him/her, other than the carrier, acquires physical possession of the last item).
Pursuant to the Consumer Code, consumers are only natural persons acting for purposes unrelated to their entrepreneurial, commercial, craft or professional activity. Therefore, legal persons and natural persons making purchases in their capacity as resellers, among others, are excluded from the right of withdrawal.
5.2. In order to exercise the right of withdrawal the Customer must, before the expiration of the term referred to in the previous point, inform Carmens of his decision
a) using the form accessible from the return request page.
5.3. In case of exercising the right of withdrawal, Customer must return the Products received to Carmens, by sending them to the headquarters of its flagship store in Via del Corso 103, 00195 Rome, without undue delay and in any case within fourteen days from the date on which he communicated his decision to withdraw from the Contract; the deadline is considered met if Customer sends back the Products before the expiration of the fourteen-day period.
5.4. The direct cost of returning the Products is borne by Carmens in Italy, borne by the Customer in all other countries (EU, Extra EU).
5.5. The Customer is required to return the Products in an intact state of preservation and with original labels not removed. The packaging of the Products must be accurate, in order to safeguard the original wrappings from damage, affixing of writing or labels. The consumer is liable for any diminution in the value of the Products resulting from handling the Products other than what is necessary to establish their nature, characteristics and functioning.
5.6. If the right of withdrawal has been exercised in accordance with the above-mentioned provisions, Carmens will, within fourteen days of receiving the withdrawal notice, return to the Customer all payments received, excluding shipping costs, in relation to the Order to which the withdrawal refers, using the same means of payment used by the Customer for the initial transaction if this does not impose costs on the Customer as a result of the refund; however, pursuant to art. 56 of the Consumer Code, Carmens is entitled to withhold the refund until it has received the Products or until the Customer has demonstrated that it has returned the Products, whichever is sooner.
5.7 If the procedures and terms for exercising the right of withdrawal, as specified in this paragraph, are not complied with, the Consumer shall not be entitled to a refund of the sums already paid to the Seller; however, he may re-obtain, at his expense, the Products in the state in which they were returned to the Seller. Otherwise, the Seller shall be entitled to retain the Products, in addition to the amounts already paid for their purchase.